Software Hippo
Pros: Overall, myself, my receptionist and assistant/technicians are very pleased with using Hippo. We use it all day most days and having document storage capacity and accessibility is key!! It just seems very easy to navigate and access easily from multiple locations.
The customer support has been amazing!! There are a few changes that I think would be helpful and the capability to set up certain types of reminders and service codes that would be really useable for us, which I will include below. Cons: I am so happy with it overall, that is hard to say but the things I would like to see change, are the number of decimal points/zeros on an invoice after each item.
See example below.Seen By: Serena TurnerChart Note: Phone 2019-09-11 08:55:00PatientItemQty.TotalGypsyCefpodoxime 200 mg tablets20.00000$47.00Phone Consultation1.00000$20.00Euthanasia Housecall Large Patient1.00000$200.00Paw Print made by Rolling Acres1.00000$25.00Rolling Acres Private Cremation 50-150#1.00000$245.00I just don't think having anything in the hippo system to the 0.0000 is practical, and it looks strange on invoices as well as pharmacy labels. This same system/issue impacts typing in the quantity on prescriptions for 100 count or more, you have to erase zeros to be able to type the number prescribed.Another thing I think could be addressed is the number of reminders - the top 5 - that show up on a vaccine certificate.
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If a 3 year vaccine schedule is being used, often the vaccines won't be on that top 5 reminder list so you have to either send multiple certificates or I delete reminders like the Annual Wellness Exam in order to have the 3 year DA2PP date show up, for example. Turner,Thank you for your feedback and review of Hippo Manager. We are dedicated to providing a future-proof veterinary practice management software that remains ready to deliver on the needs of our partner practices and the emerging trends of a highly evolving industry.We focus on our mission of empowering veterinary professionals to thrive by, delivering excellent customer service and making improvements as well as adding new features, a regular part of our day to day operations. Our customer success team is made up of a lot of individuals ready to assist practices in getting the most out of Hippo Manager!Thanks for being a member of the Hippo Herd! Barling,Thanks for providing a review of Hippo Manager. We appreciate you being a member of the Hippo Herd!We do take practice partner requests seriously and our support and training teams are always there to help with any question. We make sure we log feature requests and as part of our constant improvements to our app, we work in practice requests as soon as possible!Are you saying you like our Hippo jokes?
Glad you enjoy our sense of humor! We love what we do, so we infuse a lot of light-hearted elements into our approach and our practice management software.:)Looking forward to delivering more growth and improvements your way as we met the demands of veterinary professionals such as yourself and the ever-changing veterinary industry. Baum,Thank you for your review of Hippo Manager. We're so thrilled to hear that it's helping you get home faster and work remotely when you can, versus being stuck in the office.Our team is super response and we're glad you've experienced that first hand. We are always working to improve features and functionality and take the feedback from our practice partners, seriously.Our built-in DICOM viewer with unlimited storage is so popular, we love to see that you're taking advantage of that and delivering excellent patient care with the help of Hippo Manager.Thank you for being a valued part of the Hippo Herd!
Nicely,We're so happy to be your chosen software as you moved into a computerized veterinary practice and cloud software. Hippo Manager is robust and full of features that are ready to grow with practices of every size!When you're ready to take advantage of all that Hippo Manager has to offer, all users receive 100% free and unlimited customer service and training so veterinary professionals can be ready to take the next step in business and patient care on their terms.We apologize that there's been some glitches with credit card processing, we've recently completed an upgrade which will eliminate these occurrences. As always, any issues that you encounter, please take advantage of our unlimited customer service and support so that we can resolve the question at hand as quickly as possible for you!
Cons: There is a patient portal for clients to access, but the veterinarian does not have control of what goes into that portal unless you leave items unsigned. The portal also does not have a separate medications tab for clients so they have to search through every visit note to find what their RX is. The software does not automatically notify clients if there has been an update in their portal so they know to look at it.Hippo manager is accessible on mobile devices, but is not very usable at least on an iPhone. Can access charts, but scrolling through to read them is very difficult. I use the iPhone the most to upload photos and videos. Marziani,Your feedback regarding our built-in patient portal is appreciated. We take partner practice feedback seriously and make improvements based on this feedback as soon and as often as we can.
Additional functions that further improve the usability of the patient portal is a part of our continuous development cycle and your suggestions have been added!Hippo can be used on any mobile device but, you're right, we don't recommend anything smaller than an iPad. If you have other Apple devices that are larger than your phone you can enable airdrop and upload unlimited photos, videos and files from that larger device so that your experience is better.We're happy you're customizing Hippo Manager to better suit your needs and look forward to providing you practice management that continues to improve and exceed practice partner expectations based on industry demands and feedback from veterinary professionals such as yourself. Thank you again.